Lorex client 13 not connecting
When you call Lorex, the tech department you reach is not the Tech department that actually makes the decisions.
#Lorex client 13 not connecting install
I've been dealing with this problem for close to 18 months and it was present right after install within the 30 day return window. Daytime video quality is good, but night-vision is grainy with digital noise throughout. These are supposed to be their higher end cameras and NVR. I Purchased a 16 channel NVR and 5,4k cameras from the Nocturnal line Direct from Lorex via their website. They actually don't hate people who buy their products. Here's my suggestion, you don't need a pathetic hobby like me. I'm taking the "pleasant customer" approach to see how long this takes. First two were disconnected randomly and am on minute 35 of the current call. I'll admit it's sad, but I've now taken it on as a pandemic hobby to see how long it will take to get it these parts replaced. All just to avoid replacing what's probably a couple of $5 sensors. It's like something out of Black Mirror at this point. Then the dreaded "your case is being closed" email. Was connected to the escalation team who also promised to send out replacements. I've sent pictures as requested and then was asked for a video instead.
#Lorex client 13 not connecting serial
I was asked for every conceivable irrelevant detail: who was my ISP? What brand of router did I have? What were my DNS settings? Maybe they should have gotten my Zodiac sign and favorite ice cream flavor? I sent info repeatedly (proof of purchase, serial numbers, photos, etc) and was told that a replacement would be processed, only to get an email a couple of days later saying that my case would be closed since I they hadn't heard from me in 72 hours. I spent at least 2 hours on the phone with a tech walking through various approaches, but they gave up and said that the part must be bad and should be replaced. Then, once the hole was opened in the plastic molding with a pin from my toolbox, the sensors would never pair.
There was clearly a manufacturing defect with the molding as the hole that accesses the reset switch was not even opened and could not be pierced with the provided pin. I'd bought an 8 camera pack from Costco that included motion and door sensors. Customer service is another thing entirely.
No experience with durability though as they'e just been installed for a few weeks. Resolution, clarity and reliability seem solid. As many other posters have noted, the cameras themselves are quite good.